--- title: Returns policy | Total Image Supplies description: Returns policy | Total Image Supplies --- - [Customer Login](https://shop.totalimagesupplies.com.au/account/login) - [1300 768 015](tel:+1300%20768%20015) - [About Us](https://www.totalimagesupplies.com.au/about-us) - [Contact Us](https://www.totalimagesupplies.com.au/contact-us) - [Resource Centre](https://blog.totalimagesupplies.com.au/resource-centre) [![Total Image Supplies](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/5a656f08b7d11f0001570530_total-image-supplies-logo.png)](https://www.totalimagesupplies.com.au/) - [Wide Format Printers](https://www.totalimagesupplies.com.au/equipment/wide-format-printers) - [Canon](https://www.totalimagesupplies.com.au/wide-format-printers/canon) - [Mutoh](https://www.totalimagesupplies.com.au/wide-format-printers/mutoh) - [Print Media](https://www.totalimagesupplies.com.au/supplies/digital-print-media) - [Aqueous](https://www.totalimagesupplies.com.au/supplies/digital-print-media/inkjet-media) - 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[Laminating Films](https://www.totalimagesupplies.com.au/supplies/laminating-supplies) - [Brands](https://www.totalimagesupplies.com.au/brands) - [Canon](https://www.totalimagesupplies.com.au/brands/canon) - [Mutoh](https://www.totalimagesupplies.com.au/wide-format-printers/mutoh) - [Ideal](https://www.totalimagesupplies.com.au/brands/ideal) - [Uchida](https://www.totalimagesupplies.com.au/brands/uchida) - [Neolt](https://www.totalimagesupplies.com.au/brands/neolt) - [Minibond](https://www.totalimagesupplies.com.au/brands/minibond) - [Imagejet](https://www.totalimagesupplies.com.au/brands/imagejet) - [Sihl](https://www.totalimagesupplies.com.au/brands/sihl) - [Ilford](https://www.totalimagesupplies.com.au/brands/ilford) - [Phototex](https://www.totalimagesupplies.com.au/brands/phototex) - [X-Rite](https://www.totalimagesupplies.com.au/brands/x-rite) - [Industries](https://www.totalimagesupplies.com.au/industries) - [Architecture](https://www.totalimagesupplies.com.au/industries/architecture) - [Engineering & Construction](https://www.totalimagesupplies.com.au/industries/engineering-and-construction) - [Education](https://www.totalimagesupplies.com.au/industries/education) - [Government](https://www.totalimagesupplies.com.au/industries/government) - [Digital Printing](https://www.totalimagesupplies.com.au/industries/digital-print) - [Large Format Printing](https://www.totalimagesupplies.com.au/industries/printing) - [Graphic & Display](https://www.totalimagesupplies.com.au/industries/graphics) - [Fine Art & Photography](https://www.totalimagesupplies.com.au/industries/photography-and-fine-art) - [Wallpaper & Floor Covering](https://www.totalimagesupplies.com.au/industries/wallpapers-floor-coverings) - [Home Décor](https://www.totalimagesupplies.com.au/industries/home-décor) - [Franchise Print](https://www.totalimagesupplies.com.au/industries/franchise-print) - [Amateur Photography](https://www.totalimagesupplies.com.au/industries/amateur-photography) [Online Shop](https://shop.totalimagesupplies.com.au/) - [Wide Format Printers](https://www.totalimagesupplies.com.au/equipment/wide-format-printers) - [Canon](https://www.totalimagesupplies.com.au/wide-format-printers/canon) - [Mutoh](https://www.totalimagesupplies.com.au/wide-format-printers/mutoh) - [Print Media](https://www.totalimagesupplies.com.au/supplies/digital-print-media) - [Aqueous](https://www.totalimagesupplies.com.au/supplies/digital-print-media/inkjet-media) - [Solvent, Latex & UV](https://www.totalimagesupplies.com.au/supplies/digital-print-media/solvent-latex-uv) - [Fine Art & Photographic](https://www.totalimagesupplies.com.au/supplies/digital-print-media/fine-art-paper) - [Wallpaper & Floor Coverings](https://www.totalimagesupplies.com.au/supplies/digital-print-media/wallcoverings) - [Equipment](https://www.totalimagesupplies.com.au/equipment) - [Wide Format Printers](https://www.totalimagesupplies.com.au/equipment/wide-format-printers) - [Laminators](https://www.totalimagesupplies.com.au/equipment/laminators) - [Guillotines & Slitters](https://www.totalimagesupplies.com.au/equipment/guillotines-cutters) - [Cutters & Trimmers](https://www.totalimagesupplies.com.au/equipment/trimmers) - [Colour Management](https://www.totalimagesupplies.com.au/equipment/colour-management) - [Supplies](https://www.totalimagesupplies.com.au/supplies) - [Wide Format Inks](https://www.totalimagesupplies.com.au/supplies/wide-format-inks) - [Print Media](https://www.totalimagesupplies.com.au/supplies/digital-print-media) - [Laminating Films](https://www.totalimagesupplies.com.au/supplies/laminating-supplies) - [Brands](https://www.totalimagesupplies.com.au/brands) - [Canon](https://www.totalimagesupplies.com.au/brands/canon) - [Mutoh](https://www.totalimagesupplies.com.au/wide-format-printers/mutoh) - [Ideal](https://www.totalimagesupplies.com.au/brands/ideal) - [Uchida](https://www.totalimagesupplies.com.au/brands/uchida) - [Neolt](https://www.totalimagesupplies.com.au/brands/neolt) - [Minibond](https://www.totalimagesupplies.com.au/brands/minibond) - [Imagejet](https://www.totalimagesupplies.com.au/brands/imagejet) - [Sihl](https://www.totalimagesupplies.com.au/brands/sihl) - [Ilford](https://www.totalimagesupplies.com.au/brands/ilford) - [Phototex](https://www.totalimagesupplies.com.au/brands/phototex) - [X-Rite](https://www.totalimagesupplies.com.au/brands/x-rite) - [Industries](https://www.totalimagesupplies.com.au/industries) - [Architecture](https://www.totalimagesupplies.com.au/industries/architecture) - [Engineering & Construction](https://www.totalimagesupplies.com.au/industries/engineering-and-construction) - [Education](https://www.totalimagesupplies.com.au/industries/education) - [Government](https://www.totalimagesupplies.com.au/industries/government) - [Digital Printing](https://www.totalimagesupplies.com.au/industries/digital-print) - [Large Format Printing](https://www.totalimagesupplies.com.au/industries/printing) - [Graphic & Display](https://www.totalimagesupplies.com.au/industries/graphics) - [Fine Art & Photography](https://www.totalimagesupplies.com.au/industries/photography-and-fine-art) - [Wallpaper & Floor Covering](https://www.totalimagesupplies.com.au/industries/wallpapers-floor-coverings) - [Home Décor](https://www.totalimagesupplies.com.au/industries/home-décor) - [Franchise Print](https://www.totalimagesupplies.com.au/industries/franchise-print) - [Amateur Photography](https://www.totalimagesupplies.com.au/industries/amateur-photography) - [About Us](https://www.totalimagesupplies.com.au/about-us) - [Resource Centre](https://blog.totalimagesupplies.com.au/resource-centre) - [Shop Online](https://shop.totalimagesupplies.com.au/) - [Contact us](https://www.totalimagesupplies.com.au/contact-us) # Returns Policy #### Damaged or Defective Goods - If, upon inspection, you find your goods to be damaged or defective, please notify us in writing within 7 days of receiving your goods. - This may include goods with evident defects or damage, a shortage in quantity, or any other breach of the goods’ description. - Please notify us soon as possible if defects arise after 7 days. We reserve the right to inspect these goods before taking action. - Refunds will be given in the event that we breach our terms, conditions and/or warranties. - Customers are liable for damages caused to goods after the goods’ ownership has been passed to them. #### Non-Defective Goods - We may accept non-defective returns at our own discretion. - Customers will be required to pay their own handling fees of up to 15% of the cost of the purchased goods, plus freight charges. #### Conditions Returns will only be accepted if: - The customer has complied with the Returns Policies. - We have agreed that the goods are defective and/or returnable. - The goods are returned in as close a condition to their original delivery state as possible. ![Australia wide shipping](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/5a84cc3f7152ef00013442ba_shipping-van.svg) Australia wide shipping ![Canon](https://www.totalimagesupplies.com.au/hubfs/mutoh-1.png) ![Canon](https://www.totalimagesupplies.com.au/hubfs/sihl_logo.png) [![Canon](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/5ab1d4dd6bd70bb3b16f26d0_canon-logo.png)](https://www.totalimagesupplies.com.au/brands/canon) Authorised reseller [![Total Image Supplies](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/Logo.png)](https://www.totalimagesupplies.com.au/) ![Total Image Supplies](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/5a84e9b97152ef0001347d7c_footer-mail.svg)[info@totalimagesupplies.com.au](mailto:info@totalimagesupplies.com.au) ![Phone](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/5a84e9be3b54f10001f4a147_footer-phone.svg) [1300 768 015](tel:+611300768015) ![Location](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/5a84e9b27152ef0001347d72_footer-location.svg) [164 Christmas Street, Fairfield Victoria 3078](https://www.google.com.au/maps/place/Total+Image+Supplies/@-37.7683163,145.0240606,15z/data=!4m5!3m4!1s0x0:0x3399abe687bc149a!8m2!3d-37.7683163!4d145.0240606) - [Equipment](https://www.totalimagesupplies.com.au/equipment) - [Wide Format Printers](https://www.totalimagesupplies.com.au/equipment/wide-format-printers) - [Laminators](https://www.totalimagesupplies.com.au/equipment/laminators) - [Guillotines and Cutters](https://www.totalimagesupplies.com.au/equipment/guillotines-cutters) - [Trimmers](https://www.totalimagesupplies.com.au/equipment/trimmers) - [Supplies](https://www.totalimagesupplies.com.au/supplies) - [Wide Format Inks](https://www.totalimagesupplies.com.au/supplies/wide-format-inks) - [Laminating Supplies](https://www.totalimagesupplies.com.au/supplies/laminating-supplies) - [Digital Print Media](https://www.totalimagesupplies.com.au/supplies/digital-print-media) - [Brands](https://www.totalimagesupplies.com.au/brands) - [Canon](https://www.totalimagesupplies.com.au/brands/canon) - [Ideal Guillotines](https://www.totalimagesupplies.com.au/brands/ideal) - [Ilford](https://www.totalimagesupplies.com.au/brands/ilford) - [Neolt](https://www.totalimagesupplies.com.au/brands/neolt) - [PhotoTex](https://www.totalimagesupplies.com.au/brands/phototex) - [Sihl](https://www.totalimagesupplies.com.au/brands/sihl) - [Industries](https://www.totalimagesupplies.com.au/industries) - [Architecture](https://www.totalimagesupplies.com.au/industries/architecture) - [Education](https://www.totalimagesupplies.com.au/industries/education) - [Engineering and Construction](https://www.totalimagesupplies.com.au/industries/engineering-and-construction) - [Government](https://www.totalimagesupplies.com.au/industries/government) - [Graphics](https://www.totalimagesupplies.com.au/industries/graphics) - [Photography and Fine Art](https://www.totalimagesupplies.com.au/industries/photography-and-fine-art) - [Printing](https://www.totalimagesupplies.com.au/industries/printing) - More information - [About Us](https://www.totalimagesupplies.com.au/about-us) - [Environmental Policy](https://www.totalimagesupplies.com.au/about-us/environmental-policy) - [Resource Centre](https://blog.totalimagesupplies.com.au/resource-centre) - [Contact](https://www.totalimagesupplies.com.au/contact-us) - [Customer Login](https://shop.totalimagesupplies.com.au/account/login) © 2020 Total Image Supplies - [Returns Policy](https://info.totalimagesupplies.com.au//returns-policy) - [Privacy Policy](https://info.totalimagesupplies.com.au//privacy-policy) - [T&C](https://info.totalimagesupplies.com.au//terms-conditions) [![Facebook](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/5a84fdaa3b54f10001f4b659_social-icon-facebook.svg)](https://www.facebook.com/TotalImageSupplies) [![Linkedin](https://www.totalimagesupplies.com.au/hubfs/Total_Image_Supplies_February2020/Images/5a84fdaa7152ef00013485cd_social-icon-linkedin.svg)](https://www.linkedin.com/in/tysonbuechler/)